In Germany, the statutory warranty applies. The general statutory warranty period for electronic devices is 2 years. Within this period, the customer is entitled to a free repair of the device, provided the defect was not caused by the customer.
The costs of subsequent performance are borne by the retailer. Section 439 (2) of the German Civil Code (BGB) explicitly names the transport, travel, labour and material costs – in both directions: the outward journey to the retailer or service centre as well as the return shipment. Agree the shipping method with us beforehand and we'll handle the process.
There is no entitlement to other services. In particular, there is no entitlement to compensation for loss of use during the repair, even if the repair takes an unusually long time.
We therefore also advise our customers to take the guarantee services into account when choosing a device.
Improper use of the device (e.g. 24-hour operation, breakage, soiling (e.g. uncleaned filters)) leads to loss of the statutory warranty. With projectors, the lamp is a special case. It is a wear part, like a bulb in a car, and is therefore not covered by the 2-year statutory warranty. However, almost all manufacturers offer special lamp guarantees.
