Right of withdrawal for consumers
Withdrawal policy
Consumers have a fourteen-day right of withdrawal.
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the goods.
In the case of a contract for multiple goods that you have ordered in one order and that are delivered separately, the withdrawal period begins on the day on which you, or a third party other than the carrier and indicated by you, acquire physical possession of the last good.
To exercise your right of withdrawal, you must inform us (Projektor AG, c/o visunext SE, Gutenbergstr. 2, 48282 Emsdetten, Germany, vertrieb@projektor.ag, fax: 0221 71998179, phone: 0221 719981-0) of your decision to withdraw from this contract by means of an unequivocal statement (e.g. a letter sent by post, fax or email).
You may use the attached model withdrawal form for this purpose, but it is not obligatory. You can also declare your withdrawal via the electronic withdrawal function on our website. The withdrawal function can be accessed via the "DECLARE WITHDRAWAL" button in the footer of the website. There you can provide or confirm the information required for the withdrawal, in particular your name, details identifying the contract or the part of the contract you wish to withdraw from, and an electronic means of communication through which we can confirm receipt of your withdrawal.
After entering or confirming this information, you can submit the withdrawal using the "Confirm withdrawal" button. If you use this option, we will send you an acknowledgement of receipt of the withdrawal on a durable medium without delay, for example by email. This acknowledgement of receipt contains the content of your declaration of withdrawal and the date and time of its receipt.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which the goods to be returned are received by us.
The following applies to goods that can be sent by parcel: we will send you a free return label by email, which you can use to return the goods to us. Please send the goods back unused, in their original packaging and packed securely against breakage.
Products that are shipped at the standard rate but cannot be sent by parcel due to their nature (over-length or bulky goods such as screens, displays, boards or furniture and the like) will be collected from you. The costs of this collection are to be borne by you. For a screen, the cost of collection within Germany (mainland only) is EUR 35 (incl. VAT), and for goods shipped by freight forwarder within Germany (mainland only) EUR 79 (per pallet incl. VAT). Shipments sent carriage forward will not be accepted under any circumstances.
You are only liable for any diminished value of the goods if this diminished value results from handling the goods in a way that is not necessary to establish their nature, characteristics and functioning.
We will carry out the reimbursement using the same means of payment as you used for the initial transaction. In no event will you be charged any fees as a result of this reimbursement. We may withhold reimbursement until we have received the goods back or until you have supplied evidence that you have sent the goods back insured, whichever is the earlier.
Special notes
If you finance this contract by means of a loan and later withdraw from it, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is to be assumed in particular if we are also your lender or if your lender makes use of our cooperation with regard to the financing. If the loan amount has already been received by us when the withdrawal takes effect or when the goods are returned, your lender assumes our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the withdrawal or return. The latter does not apply if the present contract concerns the acquisition of financial instruments (e.g. securities, foreign currencies or derivatives). If you wish to avoid being contractually bound as far as possible, exercise your right of withdrawal and also withdraw from the loan agreement if you are entitled to a right of withdrawal for it as well.
End of withdrawal policy
Exceptions to the right of withdrawal
The above right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose manufacture an individual selection or specification by the consumer is decisive, or that are clearly tailored to the personal needs of the consumer.
Model withdrawal form
(If you wish to withdraw from the contract, please complete this information and return it to us.)
To Projektor AG, c/o visunext SE, Gutenbergstraße 2, 48282 Emsdetten, Germany, fax: 0221 71998179,
email: vertrieb@projektor.ag:
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for the purchase of the following goods (*)/for the provision of the following service (*)
Ordered on (*)/received on (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate
