FAQ
"Beamer-Discount" or "Projektor AG"?
How does a projector actually work?
Is my data secure?
Where is my delivery?
Prepayment: which bank details?
The announced order confirmation hasn't arrived
I have a problem with the goods
Can I collect the goods in person?
Can I save even more with the same service?
Do I need an appointment or can I just drop in?
Can I order on account as a public authority?
"Beamer-Discount" or "Projektor AG"?
Beamer-Discount is not a company. It is the name of the best-known shop of Projektor AG (a German public limited company) and one of the most popular online shops for projectors and presentation technology in Germany. More about the company
How does a projector actually work?
Everything you need to know about how a projector works and its technology can be found on our projector advice page.
Is my data secure?
Yes, of course. We treat your data in strict confidence. It is not passed on to third parties! For your security, your personal data is transmitted in encrypted form (SSL 128-bit encryption) during the ordering process and in your customer login. Further information on security can be found in our privacy policy.
Where is my delivery?
Delivery times are shown on each product page. In your customer login you can check the current status of your order at any time and use the tracking number provided to find its current location.
Prepayment: which bank details?
Would you like to pay in advance by bank transfer? No problem at all. You'll find our bank details at the very bottom of the automatic order acknowledgement, in the subsequent order confirmation, or simply in our legal notice (Impressum).
The announced order confirmation hasn't arrived
You will receive an order confirmation by email within 5 days at the latest. If not, please check the email address you gave us with your order. If it's correct, please check whether the email has accidentally ended up in the spam folder of your email program. If that's not the case either, please contact us.
I have a problem with the goods
Should you unexpectedly have a problem with your goods, please let us know via our RMA form. We will of course cover any shipping costs incurred (for sending to us).
This does not refer to return shipping costs under your right of withdrawal. Your 14-day right of withdrawal naturally remains unaffected.
The fastest help is always provided directly by the manufacturer. You'll find all the necessary information on our Service page.
Can I collect the goods in person?
Yes, please arrange an appointment beforehand.
Can I save even more with the same service?
That's possible too. We regularly offer projectors from our showrooms. They're as good as new, yet cheaper than the equivalent new device. Contact us!
If you browse our online shop a little, you'll certainly spot more ways to save real money, such as
- Free delivery within Germany when paying in advance
- Accessory discounts when buying a projector at the same time
Do I need an appointment or can I just drop in?
You're welcome to drop in without an appointment during our opening hours. Individual appointments are possible. If you book an appointment, an adviser will be reserved for you and you won't have to wait.
Can I order on account as a public authority?
Yes, all public-sector clients can order from us on account.
