Shipping policy

Shipping costs

International

Information

The prices stated on the product pages include statutory VAT and other price components.

Free shipping – within Germany only!

Deliveries are only possible to delivery addresses in Germany, Austria, Albania, Andorra, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Denmark, Estonia, Finland, France, Greece, the Holy See (Vatican City), Ireland, Iceland, Italy, Croatia, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Moldova (Republic of), Monaco, the Netherlands, Norway, Poland, Portugal, Romania, San Marino, Sweden, Slovakia, Slovenia, Spain, the Czech Republic, Ukraine, Hungary and the United Kingdom.

No delivery to Packstation parcel lockers!

Additional customs duties, taxes and fees are incurred for deliveries to countries outside the EU. Further information on customs duties can be found here, for example, regarding import VAT (Einfuhrumsatzsteuer).

Information on purchasing several order items

For environmental reasons, we generally make complete deliveries only. The expected delivery time of your order is therefore determined by the availability of all individual items in the order.

If you nevertheless wish to receive a partial delivery, please contact our telephone support before your purchase on: 0221 719981-0.

Payment methods

Payment method	Info
Credit card payment with 3D Secure	Please have your card (Mastercard, Visa, Maestro or UnionPay) ready. Your card will be charged when you place your order. Unfortunately, payment by credit card is not possible in our showrooms. For security reasons, we can only ship the goods to the address registered with the bank.
	Pay conveniently and securely with your PayPal account. The payment options offered by PayPal are available to you at checkout. When placing your order, please make sure that you also transmit the correct delivery address via PayPal.
	Our partner Klarna is a reliable payment service provider that offers you flexible and secure payment options. You can see which Klarna options are available to you directly at checkout.
	Pay quickly and securely with your iPhone, iPad or Mac using the cards stored in your Apple Wallet.
	Pay quickly and securely with the cards stored in your Google account.
	With Shop Pay, you store your payment and delivery details securely and complete your order in just a few clicks on future purchases.
Payment in advance (Vorkasse)	Please transfer the total amount of your order to our account: Kreissparkasse Steinfurt Account holder: Projektor AG BIC / SWIFT: WELADED1STF IBAN: DE90403510600000188551 Once the invoice amount has been received in our account, the goods will be dispatched as quickly as possible.